Peace of Mind
1-Year Comprehensive Warranty
Every pair of Chashma 99 eyeglasses and sunglasses is backed by our full 365-day manufacturing guarantee.
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What Is Covered (100% Free Repair/Replacement)
- Spontaneous frame cracking or solder joint separation.
- Hinge mechanism failure, stripped threads, or loose barrels.
- Coating peeling, bubbling, or delamination on anti-glare / BLU Cut lenses.
- Plating discoloration, tarnishing, or paint flaking on metal frames.
- Free lifetime nose pad replacements and screw tightening at all 5 stores.
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What Is Not Covered
- Deep scratches caused by cleaning with rough clothing or keys in pockets.
- Physical breakage resulting from stepping on, crushing, or bending beyond tolerance.
- Exposure to corrosive chemicals, extreme car dashboard heat, or dog bites.
- Frames altered or repaired by third-party uncertified vendors.
How to Claim Your Warranty
Option A: Online Pickup
Message us on WhatsApp (+91-7978842467) with photos of the issue and your Order ID. We arrange a doorstep courier pickup and replacement.
Option B: In-Store Instant Service
Walk into any of our 5 retail outlets in Patna or Ranchi with your glasses and phone number. Our on-site optical technicians fix or replace it on the spot.